Frequently asked questions

The easiest way is online. Tap Book Now anywhere on this site, choose your service and pick a time that works for you. Prefer to talk to someone? Call us at (904) 770-4115 and we'll find a time together. If you're not sure which treatment to book, call anyway and we'll point you in the right direction.

We ask for a card on file to hold your appointment. Plans change, so you can cancel or reschedule free of charge as long as you let us know more than 24 hours before your appointment. Late cancellations (within 24 hours) and no-shows are charged 50% of the booked service to the card on file. To change your appointment, call us at (904) 770-4115.

We work by appointment only, so every client gets their provider's full attention and the time their treatment needs. Hoping to come in today? Give us a call at (904) 770-4115 and we'll check what's open.

Your intake forms arrive by email with your appointment reminder, so fill them out at home if you can. That way your visit can start on time. Didn't get them? No problem. Just come in about 10 to 15 minutes early and fill them out with us at the spa. It also helps to bring a photo ID, a list of any medications you take and the names of the skincare products you use now.

Yes! Gift cards make a great present for birthdays, holidays or anyone who deserves some time for themselves. You can buy one online here: Buy a gift card. You can also call us and we'll help you set one up.

It depends on what your skin needs right now, and we're happy to help you choose. A quick guide:

• New to facials, or just want a fresh reset: The Essential Facial
• Dull skin, uneven tone or dark spots: Illuminating Facial or ZO® Glow Chemical Peel
• Breakouts and clogged pores: Clarifying Acne Facial
• Fine lines or loss of firmness: The Age-Defy Renewal Facial
• Dry or dehydrated skin, or a big event coming up: HydraFacial or Glow & Go Dermaplaning
• Men's skin and shaving irritation: The Gentleman's Facial

Every facial starts with a skin analysis, so your provider can adjust the treatment on the day. Still not sure? Book the one that sounds closest, or call us.

Yes. The Aerolase® Neo Elite is gentle and safe for all skin tones and skin types, including darker skin. We use it for acne, dark spots and hyperpigmentation, rosacea and redness, fine lines and loose skin, usually with no downtime. Before your first treatment, your provider looks at your skin and your goals so the settings are right for you.

Most clients need 6 to 8 sessions, spaced 4 to 6 weeks apart. Hair grows in cycles, and the laser only reaches hairs that are actively growing, so it takes a series to catch them all. Your exact number depends on your hair, your skin and the area being treated, and you'll notice less hair after each visit. The best way to find out is a free consultation, where we look at your skin and hair and build your plan with you.

No, there's no downtime. Most clients go straight back to their day. ZO® facials and the ZO® Glow Chemical Peel work below the surface without heavy peeling. Your skin may look a little pink right afterwards, and you might see some light flaking over the next few days. Wear sunscreen and go easy on scrubs for a few days. Your provider will go over aftercare with you before you leave.

A medical pedicure is a clinical-grade, waterless pedicure. Instead of soaking your feet in a shared tub, we use sterile tools and single-use supplies, which makes it a cleaner, safer option. It takes care of things a regular pedicure usually can't, like calluses, cracked heels, thick or troublesome nails and very dry skin, with podiatrist-guided care. You'll leave with feet that look healthier and feel comfortable.

Yes. We offer advanced nail treatments for fungus, including laser therapy that targets the fungus under the nail so a healthy nail can grow back. Before you start, you'll need a consultation with our podiatrist to confirm it's fungus and plan the right treatment. Our podiatrist is usually in on Fridays, so call us at (904) 770-4115 to book your consult.

KeryFlex is a resin-based restoration for toenails that are damaged, thickened or missing, whether from fungus, an injury or another nail problem. A certified provider applies a flexible, durable resin shaped like a natural nail, and your own nail keeps growing underneath. It's a cosmetic treatment and the change is instant, which is great if you've been hiding your feet or want to wear sandals again. We can treat one nail or all of them.

Yes, absolutely. We regularly care for clients with diabetes, and also clients who have a weakened immune system, poor circulation or other foot concerns. Our Medical Pedicure is a great fit: it's waterless and done with sterile tools and single-use supplies, so it's gentle and lowers the risk of infection. Tell us about your health when you book, and we'll make sure your visit is safe and comfortable.